Assessing Cloud Service Quality: An Empirical Study in Ethiopia

The study aimed to identify Cloud service evaluation metrics and evaluate the quality of cloud services in Governmental organizations, Non-Government Organizations, and Companies in Ethiopia. It found that the cloud services used in Ethiopian organizations have good quality based on several criteria. However, there were concerns about data security and portability. The study also showed that Infrastructure as a Service (IaaS) and Software as a Service (SaaS) are the most used service models, and the private cloud is the most used deployment model. Finally, the study proposed recommendations for future work and suggested that the cloud service evaluation metrics and deployment models in Ethiopia can provide valuable information for future studies and companies intending to use cloud services.