Results Analysis of Surveys Made to Stakeholders in the Pacific Ports in the Panama Canal: A Study Focused to Improve the Efficiency of Loading/Discharging Operations

This research aims to analyze the communication process between the different participating actors in the port of Balboa, in the Panamanian Pacific.The starting hypothesis begins with the normal operation of the port itself.Considering which strategic actions have potential development and which specific strategic actions are proposed for their improvement, the article begins with a discussion of the nature of ports in Panama and their relationships with the Panama Canal, followed by a literary review of all the effects that climate change may have on navigation on the Panamanian Pacific coast.Next, the implication between the coordination and cooperation between the port, the Panama Canal pilots, and the other actors involved with the arrival and departure of vessels from the port will be analyzed.In a third part, the results of the perception of a significant sample of these actors who were surveyed, which are related to the process, are presented.The document concludes with recommendations on how the Panamanian Pacific port can improve its individual interests through the application of improvements derived from the results of the surveys, for more efficient interinstitutional coordination and cooperation.