Collective Woes and Wisdom : Mantras for success from 150+ in-house service design practitioners

‘The Circle’ is an international community of in-house service design professionals meeting monthly to share, commiserate and learn. Over 150 members past and present, from 21 countries, have collectively contributed to hundreds of hours of recordings and countless virtual sticky notes. Both of us have been members from the start, joining in the hope we weren’t the only ones struggling to adapt to the challenges of being in-house. Far from having it all figured out, we continue to invest in this community three years later, as it’s the only place we can hear so many candid perspectives from our peers. Learnings from our conversations aren’t covered by books on methods or easily found with a Google search. So, we’re happy to share some of our collective wisdom and woes, without breaking our community’s code of confidentiality.