Blazing a Trail for Service Design in the City of Malmö

It is inspiring to see public institutions embracing service design at scale. However, for those within less mature organisations, such examples may feel distant or difficult to apply. This article aims to support and empower service design champions in organisations which are just beginning their service design journey.

Authors

Publication Details

Journal
Touchpoint
Published
2024-12-06
DOI
https://doi.org/10.30819/touchpoint.15-3.02
Primary Topic
Service and Product Innovation
Type
article
Field-Weighted Citation Impact
0.00
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article

Blazing a Trail for Service Design in the City of Malmö

C.T. Lindeberg
Touchpoint
Service and Product Innovation
article

Blazing a Trail for Service Design in the City of Malmö

C.T. Lindeberg
article en

Abstract

It is inspiring to see public institutions embracing service design at scale. However, for those within less mature organisations, such examples may feel distant or difficult to apply. This article aims to support and empower service design champions in organisations which are just beginning their service design journey.

TouchpointVol. 15(3)
Openalex Percentile: Top 68%
Service and Product Innovation
DOISourceOpenAlex
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