Boundary Permeability Framework for In-house Service Design Teams

In-house service design teams encounter the challenge of navigating internal boundaries and bridging fragmented parts of the organisational system. This article presents a conceptual framework to explain how these teams can create the necessary conditions for boundary permeability, a critical factor for their success.

Authors

Publication Details

Journal
Touchpoint
Published
2024-12-06
DOI
https://doi.org/10.30819/touchpoint.15-3.08
Primary Topic
Business Process Modeling and Analysis
Type
article
Field-Weighted Citation Impact
0.00
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article

Boundary Permeability Framework for In-house Service Design Teams

Hira Javed
Touchpoint
Business Process Modeling and Analysis
article

Boundary Permeability Framework for In-house Service Design Teams

Hira Javed
article en

Abstract

In-house service design teams encounter the challenge of navigating internal boundaries and bridging fragmented parts of the organisational system. This article presents a conceptual framework to explain how these teams can create the necessary conditions for boundary permeability, a critical factor for their success.

TouchpointVol. 15(3)
Openalex Percentile: Top 66%
Business Process Modeling and Analysis
DOISourceOpenAlex
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Boundary Permeability Framework for In-house Service Design Teams — Hira Javed · Touchpoint (2024) | TGRS Research Map | TGRS