Navigating the Corporate Jungle : Tips I wish I knew when starting as an in-house designer

Embarking on a career as an in-house service designer is both exciting and challenging. It’s not just about creating aesthetically pleasing touchpoints, but about integrating holistic design solutions into the corporate ecosystem. As a service designer, your role goes beyond individual interfaces – you’ll need to consider end-to-end customer journeys, optimise internal processes and collaborate with multiple departments to ensure seamless service delivery. This requires building relationships with key stakeholders, understanding organisational dynamics and aligning your work with broader business goals.