Designing an Artificial Intelligence Maturity Model for Human Resources (HR-AIMM)

Artificial intelligence (AI) has the potential to change the world of work radically. Wherever information processing is involved, AI can be integrated into processes with added value. From the perspective of Human Resource (HR) management, this implies three things: first, business models and performance processes in the company will undergo change; second, employee requirements will change; and third, HR processes will change. While the literature describes various AI maturity models, there has been no dedicated consideration of HR management. This article, therefore, aims to identify relevant influencing factors for an AI-orientated approach to HR management and to describe these in more detail using maturity levels in a Human Resources Artificial Intelligence Maturity Model (HR-AIMM). The resulting HR-AIMM consists of eleven dimensions. These include anchoring the AI topic in the corporate and HR strategy, its use in selected HR processes, considering ethical, data-related, and infrastructural principles, and organisational, cultural, and competence-related anchoring. The characteristics of these factors enable the identification of four maturity levels for using AI in HR management: from a curious start to the level of holistic integration. Our framework supports researchers and companies in understanding and evaluating the factors influencing the professional application of AI in HR management.