Artificial Intelligence in Banking : The Evidence from Poland

The widespread use of new technologies has reduced the precise boundary between physical and digital realities. Dynamic development of artificial intelligence (AI) systems has contributed to the digital transformation of the global economy. Given its extensive range of potential applications, AI has the potential to impact a multitude of socio-economic domains, including politics, security, health care, medicine, economy, trade, finance, taxes, and production. As the banking sector plays a crucial role in the global economy, the question arises as to whether and to what extent banking market entities are willing to use artificial intelligence solutions in their business processes. This study aims to determine the scope of AI use by key banks operating in the Polish banking market. Achieving this goal requires determining what categories of AI are used by key banks operating in Poland, analysing AI methods used by those banks, and the fields of AI implementation. The research scope covers the analysis of AI applications in the largest banks operating in Poland, which together cover almost half of the market share (PKO Bank Polski S.A., Bank Pekao S.A., Santander Bank Polska S.A., mBank S.A. and ING Bank Śląski S.A). To obtain an up-to-date overview of AI usage, the research period is 2019-2024. The empirical part of the research is supported by an analysis of the widespread use of artificial intelligence and its dynamic international development based on academic papers and industry reports.