Artificial Intelligence (AI) in the Dentist's Work: The Perspective of Anthropomorphization and Cognitive Aspects of the Decision-Making Process

This research aims to evaluate the performance of an artificial intelligence (AI) tool called CranioCatch, which assists dentists by examining the anthropomorphization and cognitive aspects of the decision-making process. It remains unclear to what extent technology replaces or complements the work of healthcare professionals. Additionally, the specific cognitive aspects of the decision-making process attributed to CranioCatch, characterizing the anthropomorphization of the technology, have not been mapped. The methodology employed included "instruction to the double," "shadowing," and interviews. The study reveals how CranioCatch replicates cognitive activities performed by dentists by comparing, correlating, and associating images from a specific patient with similar images in a database. Through these steps (comparison, correlation, and association), which constitute the identification of the problem, it is possible to develop alternatives and select the best solution for the patient's situation. Thus, AI contributes to both the identification and action aspects of the decision-making process. From a physical perspective of anthropomorphization, the primary characteristic replicated by AI was the sense of vision. Regarding contributions to dentistry, the AI technology studied enhances the efficiency of professionals, notably reducing evaluation and diagnosis times.