Establishing trust in emergency telehealth consultations

Over recent years, emergency telehealth has developed rapidly in Australasia. From the patient's perspective, establishing trust with a healthcare provider is uniquely challenging when using the audio and video modalities commonly used in telehealth. It is crucial to consider how we may improve the delivery of care through this emerging pathway if high-quality care is to be delivered. Several simple techniques have been identified in the literature and can be employed to create trust and improve the patient-provider relationship. These include ensuring privacy and an appropriate setting for the consultation; considering how eye contact and expressions are best used; providing alternative options to telehealth; and clearly identifying names, roles and qualifications. We describe how these methods can best be employed in the virtual emergency care setting.

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Publication Details

Journal
Emergency Medicine Australasia
Published
2024-12-03
DOI
https://doi.org/10.1111/1742-6723.14543
Citations
1
Primary Topic
Telemedicine and Telehealth Implementation
Type
article
Field-Weighted Citation Impact
0.54
Controls
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article

Establishing trust in emergency telehealth consultations

Rebecca Jessup, Jason Talevski, Jennie Hutton, James Boyd et al.
1 citations
Emergency Medicine Australasia
Telemedicine and Telehealth Implementation
0.54
article

Establishing trust in emergency telehealth consultations

Rebecca Jessup, Jason Talevski, Jennie Hutton, James Boyd, Suzanne M. Miller, Loren Sher, V Kravchenko Michael, Joanna Lawrence, Adam Ivan Semciw, Marija Kirjanenko, Belinda L. Baines
article en
1 citations

Abstract

Over recent years, emergency telehealth has developed rapidly in Australasia. From the patient's perspective, establishing trust with a healthcare provider is uniquely challenging when using the audio and video modalities commonly used in telehealth. It is crucial to consider how we may improve the delivery of care through this emerging pathway if high-quality care is to be delivered. Several simple techniques have been identified in the literature and can be employed to create trust and improve the patient-provider relationship. These include ensuring privacy and an appropriate setting for the consultation; considering how eye contact and expressions are best used; providing alternative options to telehealth; and clearly identifying names, roles and qualifications. We describe how these methods can best be employed in the virtual emergency care setting.

Emergency Medicine AustralasiaVol. 37(1)
Deakin University (AU), The University of Melbourne (AU), Northern Health (AU), La Trobe University (AU), Northern Hospital (AU), Australian Catholic University (AU)
Openalex Percentile: Top 26%
Telemedicine and Telehealth Implementation
0.54
DOIOpen Access PDFOpenAlex
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Establishing trust in emergency telehealth consultations — Rebecca Jessup, Jason Talevski, et al. · Emergency Medicine Australasia (2024) | TGRS Research Map | TGRS