An Analysis of the Efficacy of the Health Butler Application and Intelligent Accompaniment Systems in Smart Outpatient Services Based on Patient Feedback
The smart outpatient service system, which incorporated the Health Butler app and Intelligent accompaniment based on patient feedback, was effective in improving awareness of the process of medical treatment among outpatients, shortening their average waiting time, improving patient satisfaction with the experience of seeking medical care, and also enhancing their trust in medical services.
Authors
- Cheng Feng (ORCID: https://orcid.org/0000-0002-2562-7112)
- Bing Xiao (ORCID: https://orcid.org/0000-0002-6850-1966)
- Liping Zhang (ORCID: https://orcid.org/0000-0002-0111-6473)
- Wenxian Yu (ORCID: https://orcid.org/0000-0002-8741-776X)
- Min Zou (ORCID: https://orcid.org/0000-0001-5031-2027)
- Ling-ang Meng
Institutions
- Southern University of Science and Technology (CN)
- Shenzhen Third People’s Hospital (CN)
Publication Details
- Journal
- Journal of Multidisciplinary Healthcare
- Published
- 2024-12-01
- DOI
- https://doi.org/10.2147/jmdh.s489515
- Citations
- 1
- Primary Topic
- Advanced Technologies in Various Fields
- Type
- article
- Field-Weighted Citation Impact
- 0.35