The impact of users’ experience and satisfaction on users’ intention to use digital library resources

Purpose The main purpose of this study is to investigate the impact of user experience and user satisfaction on users' continued intention to use digital library resources. It also aimed to find out how user expectation and user satisfaction predict continued intention. Design/methodology/approach This study used the expectation confirmation theory (ECT) to understand the relationship between independent variables and dependent variables. The study is based on data collected from 164 faculty members and students of Al Ain University (AAU) using a survey questionnaire. Data were analyzed using factor analysis, linear regression and the partial least squares structural equation modeling (PLS-SEM) to test and validate the stated models and hypotheses. Findings The findings suggested the impact of gender, status and age on the continued intention, perceived usefulness and accessibility of digital library resources. On the other hand, the results revealed that both user experience and user satisfaction predict and explain 55–67% variations of continued intention to use digital library resources. Originality/value This study is one of the few studies that used ECT theory to predict the impact of user experience and user satisfaction on continued intention to use digital library resources. The paper contributes to the expanding body of library literature and offers valued insights into practical strategies to improve the delivery of digital library resources.