Supporting Patients’ Use of Digital Services in Primary Health Care in England: Synthesis of Evidence From a Mixed Methods Study of “Digital Facilitation”
Digital facilitation can take many forms, though much of what is currently done in primary care practices in England is reactive and passive. Clear lines of responsibility, digital tools and platforms that work well for patients and practice staff, and investment in staff time and training are all needed if digital facilitation is to deliver on its promise. We propose a framework for future evaluations of the effectiveness and costs of digital facilitation interventions.
Authors
- Emma Cockcroft (ORCID: https://orcid.org/0000-0003-3798-9492)
- Christine Marriott (ORCID: https://orcid.org/0000-0002-8450-6222)
- Jon Sussex (ORCID: https://orcid.org/0000-0001-8970-4546)
- Gary Abel (ORCID: https://orcid.org/0000-0003-2231-5161)
- Helen Atherton (ORCID: https://orcid.org/0000-0002-7072-1925)
- Rachel Winder (ORCID: https://orcid.org/0000-0002-9926-1280)
- Jennifer Newbould (ORCID: https://orcid.org/0000-0002-2602-6984)
- Emma Pitchforth (ORCID: https://orcid.org/0000-0001-9055-9331)
- John Campbell (ORCID: https://orcid.org/0000-0002-6752-3493)
- Brandi Leach (ORCID: https://orcid.org/0000-0003-3262-1541)
- Christopher Elles Clark (ORCID: https://orcid.org/0000-0002-7526-3038)
Institutions
- University of Exeter (GB)
- RAND Europe (GB)
- University of Southampton (GB)
Publication Details
- Journal
- JMIR Human Factors
- Published
- 2024-12-04
- DOI
- https://doi.org/10.2196/52516
- Citations
- 1
- Primary Topic
- Mental Health and Patient Involvement
- Type
- article
- Field-Weighted Citation Impact
- 0.85
Funders
- National Institute for Health and Care Research
- Department of Health and Social Care
- Health and Social Care Delivery Research