EMOTIONAL INTELLIGENCE IN NURSING

Nurses are often exposed to work under pressure, the challenges of making extremely quick and responsible decisions, and dealing with other people's pain, suffering and losses. Of all healthcare professionals, they spend the most time with the patient, creating a special relationship based on trust. Previously, it was an intuitive process where nurses were only sometimes successful. Today, in evidence-based nursing, we are aware of how important emotional intelligence is in all aspects of nursing and nursing education. Physical fatigue is less of a problem for nurses than emotional exhaustion and compassion fatigue. Therefore, effective emotional regulation is necessary to improve business satisfaction. Managing emotions is achieved by developing emotional intelligence, which has become a more ubiquitous concept in nursing in recent years. The most desirable employees in healthcare (and elsewhere) are those with developed academic intellectual abilities, but also emotional intelligence. With the help of the components of emotional intelligence, the internal mechanism of the specific nurse-patient relationship could be explained, which has proven to help both the patient in achieving favorable health care outcomes and the nurses themselves in acting and understanding the very essence of nursing. Emotional intelligence as a mental skill helps an individual in various personal, social, professional, communication and financial domains such as: time management, decision making, service delivery, responsibility, empathy, presentation skills, stress tolerance, trust and communication management. This overview paper will try to present its importance in nursing.