High level of satisfaction with care related to mastectomy and breast reconstruction as measured by the BREAST-Q in a Brazilian Tertiary Cancer Center

Optimizing patient experience is a central pillar in oncological care. The objective of this study is to evaluate satisfaction with care in two groups: women undergoing mastectomy and women undergoing late breast reconstruction using a Portuguese version of BREAST-Q questionnaire. The authors applied postoperative mastectomy and reconstruction questionnaires regarding “satisfaction with care” scales. Obtained scores were transformed into a 100-point scale. 150 women with breast cancer were included; of these, 122 were evaluated after mastectomy, 17 were re-evaluated after post-mastectomy late reconstruction, and 28 were only evaluated after late reconstruction. Mean scores in mastectomy group were 87.3, 94.9, and 91.5 for satisfaction with the surgeon, medical team, and office staff, respectively. Mean scores in reconstruction group were 90.4, 91.4 and 97.0 respectively. The scores suggest that the women had high satisfaction with the care team. The present evaluation may help to improve mastectomy management and breast reconstruction process in women.