Leveraging Technology for Equitable Access to Social Benefits: A Case Study of Civil Society Organization Interventions Among Internal Seasonal Migrant Workers in India

Internal seasonal migrant workers in India face significant challenges in accessing social security schemes due to their high mobility, inadequate documentation, low digital literacy, regional policy variations, and a general lack of awareness. This paper explores a case study from Jaipur, Rajasthan, where Jan Sahas, a civil society organization and partner within the Migrants Resilience Collaborative, is addressing these challenges using technology. Through the development of the Jan Saathi app, an innovative mobile application, and a scheme discovery and eligibility check platform, this initiative has significantly enhanced service delivery infrastructure for migrant workers. By enabling precise identification of eligibility and facilitating the delivery of benefits, the Migrants Resilience Collaborative has registered over 5.8 million households and successfully delivered over 5.0 million benefits. This approach exemplifies the critical role of leveraging technology in combination with community trust and decentralized implementation, thereby empowering marginalized groups and improving their access to essential services.