User Experiences on a Blockchain-Based Ticket Sales Platform

Blockchain technology has been gaining a lot of interest as it brings in decentralization and immutability, leading to transparency and traceability. Many industries can benefit from these two qualities. One such industry is the entertainment industry, which regularly organizes fan-based events, generating income via ticket sales. However, current centralized ticket sales platforms lack transparency and traceability. Every now and then, we hear stories of fake or "privilege" tickets. A blockchain-based platform can provide a solution to these problems.Many of these platforms, however, fail to deliver their full value to the users. One of the reasons that makes it difficult to adopt these platforms is that they use interfaces that are quite different from conventional ones. Many users simply do not want that. Our main goal for this paper is to showcase a blockchain-based ticket sales platform that offers the look-and-feel and the performance that are comparable to conventional platforms. We conduct usability tests, identify potential problems, and suggest some plausible solutions for them.We have open-sourced the code used in our project on Github. Visit the link below to check it out.https://github.com/KU-NFT-TICKET/Customer-App/tree/masterAlso, the relevant smart contract is deployed on the Avalanche blockchain at the address below. The link takes a user to the Avalanche’s Snowtrace explorer.https://subnets.avax.network/c-chain/token/0x17Fd3f6cF6CBFF75604B63f1Ca12C6dB29730A9c