Os Grupamentos de Apoio vistos como Centros de Serviços Compartilhados

In 2016, Support Groups (GAP) were implemented to support the back office of other units. In this context, this research was structured with the objective of identifying the relationship between the business model of the Support Groups and the Shared Services Centers. Thus, it was resercheached the legislation affects the GAP business model: Internal Notice Nº 4/GC3, from 2015; DCA 11-45; PCA 11-110; MCA 21-1; MCA 172-3 and MCA 172-4. The bibliography on Business Model Canvas and Shared Services Centers (CSC) was also searched. Therefore it was possible to identify the characteristics that make up the GAP and CSC business models, and the comparable ones in both models. As a result of the research, it was concluded that the GAP business model has the similarity relationship as the CSC under the Customer Segments, Value Proposition, Channels, Customer Relationship, Revenue Sources, Main Features, Activities Key Partnerships, and Cost Structure.