Analyzing the Effect of Ease of Use Towards Continuous Use Intention and Satisfaction on E-Government Services in Indonesia

Indonesia, as a growing nation, had shown growth in the usage of digital technology. As a result, the prevalence of online-based applications utilized by the Government continues to rise. The problem we found is that the challenge of using such a system arose when citizens persisted in expressing skepticism regarding the security and usefulness of online government service applications, leading numerous people to continue using offline government services. This study aims to investigate the impact of security and the benefits associated with online Government on the satisfaction provided to the citizens. Purposive sampling was utilized in conjunction with Smart-PLS to collect and analyze data for this study. From March to April 2024, a total of 401 valid respondent is collected through Google form, focusing on the Jabodetabek area (Cities in Indonesia), to ensure that participants can furnish data remotely. SEM analysis is performed using SMART PLS. There are a total of eight variables in the research model. Eight of the nine hypotheses are significant, while the remaining are insignificant. The research concluded that the current online government application is safe and beneficial; however, the research finding also concluded that it is rather hard to use, with the sole motivation citizens insist on using it is the benefits they get surrounding health-related services.