Analysis of Public Views of the Motor Vehicle Financing Services Information System

This study aims to analyze public perception towards the information system of motor vehicle financing services in the capital of a developing country. The background of this study is the increasing need for motor vehicles among urban communities and the importance of an efficient information system to support financing services. The research method used is quantitative with a sample of people who have used motor vehicle financing services. Data was collected through distributed questionnaires and analyzed. The results show that the majority of respondents have a positive perception of the information system of motor vehicle financing services. Factors such as ease of access, process speed, and system reliability are considered very important and contribute significantly to user satisfaction. However, this study also identifies several obstacles, such as the lack of data security features and limited adequate customer support.