Análise Crítica dos Modelos de Maturidade da Gestão do Conhecimento

Assuming that organizations need to identify their knowledge management maturity levels before implementing such management, this study aims to critically analyze the main knowledge management maturity models found in the Information Science literature. The goal is to contribute to the selection of the most suitable maturity model for each organization at a given moment. To this end, the guiding concepts of knowledge management are presented, with emphasis on maturity models, which are tools used to evaluate existing knowledge management activities within an organization. As a methodology, a bibliographic review was conducted on the concepts under study, allowing the identification of the main maturity models to be analyzed and compared. Regarding the results, it is highlighted that the presentation, analysis, and comparison of the maturity models enable the identification of different contexts in which they should be applied. In conclusion, it is emphasized that the Knowledge Management Maturity Model is recommended when external support is sought; the application of the Organizational Knowledge Assessment tends to be simpler and more straightforward, besides being free of charge; and the model of the Asian Productivity Organization offers a more complex and comprehensive approach, including a well-structured evaluation methodology. Additionally, it is concluded that for organizations to effectively implement knowledge management and benefit from it, they must identify their maturity level in terms of this management. This should be done using a maturity model, and it is further highlighted that among various models, there is one best suited for each organization.