Analysis of Attractiveness Store Atmosphere and Service Quality Towards Customer Loyalty Through Customer Satisfaction on The Renaissansi Coffe

This research aims to dissect and determine the influence of Attractiveness store Atmosphere & Service Quality on Customer loyalty through Customer satisfaction with Renaissance Coffee. This exploration uses a quantitative system and the population is coffee shop guests, especially those at Coffee Renaissance with a deliberate slice style. The results of this exploration show that the attractiveness of the store atmosphere has a direct negative and insignificant effect on Customer loyalty, service quality has a positive and significant effect on Customer loyalty, the attractiveness of the store atmosphere has a positive and significant effect on Customer satisfaction, service quality has a positive and significant effect on satisfaction. clients, has a positive and significant effect on Customer satisfaction and Customer satisfaction has a positive and significant effect on Customer loyalty. Keywords : Attractiveness Store Atmosphere, Service Quality, Customer Satisfaction, Customer Loyalty

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Publication Details

Journal
JEM17 Jurnal Ekonomi Manajemen
Published
2024-11-29
DOI
https://doi.org/10.30996/jem17.v9i2.10925
Primary Topic
Customer Service Quality and Loyalty
Type
article
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article

Analysis of Attractiveness Store Atmosphere and Service Quality Towards Customer Loyalty Through Customer Satisfaction on The Renaissansi Coffe

Ambar Lukitaningsih, Putri Dwi Cahyani, Muhammad Irfan Latifuddin
JEM17 Jurnal Ekonomi Manajemen
Customer Service Quality and Loyalty
article

Analysis of Attractiveness Store Atmosphere and Service Quality Towards Customer Loyalty Through Customer Satisfaction on The Renaissansi Coffe

Ambar Lukitaningsih, Putri Dwi Cahyani, Muhammad Irfan Latifuddin
article en

Abstract

This research aims to dissect and determine the influence of Attractiveness store Atmosphere & Service Quality on Customer loyalty through Customer satisfaction with Renaissance Coffee. This exploration uses a quantitative system and the population is coffee shop guests, especially those at Coffee Renaissance with a deliberate slice style. The results of this exploration show that the attractiveness of the store atmosphere has a direct negative and insignificant effect on Customer loyalty, service quality has a positive and significant effect on Customer loyalty, the attractiveness of the store atmosphere has a positive and significant effect on Customer satisfaction, service quality has a positive and significant effect on satisfaction. clients, has a positive and significant effect on Customer satisfaction and Customer satisfaction has a positive and significant effect on Customer loyalty. Keywords : Attractiveness Store Atmosphere, Service Quality, Customer Satisfaction, Customer Loyalty

JEM17 Jurnal Ekonomi ManajemenVol. 9(2)
University of Sarjanawiyata Tamansiswa (ID)
Openalex Percentile: Top 69%
Customer Service Quality and Loyalty
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