Analysis of Attractiveness Store Atmosphere and Service Quality Towards Customer Loyalty Through Customer Satisfaction on The Renaissansi Coffe
This research aims to dissect and determine the influence of Attractiveness store Atmosphere & Service Quality on Customer loyalty through Customer satisfaction with Renaissance Coffee. This exploration uses a quantitative system and the population is coffee shop guests, especially those at Coffee Renaissance with a deliberate slice style. The results of this exploration show that the attractiveness of the store atmosphere has a direct negative and insignificant effect on Customer loyalty, service quality has a positive and significant effect on Customer loyalty, the attractiveness of the store atmosphere has a positive and significant effect on Customer satisfaction, service quality has a positive and significant effect on satisfaction. clients, has a positive and significant effect on Customer satisfaction and Customer satisfaction has a positive and significant effect on Customer loyalty. Keywords : Attractiveness Store Atmosphere, Service Quality, Customer Satisfaction, Customer Loyalty
Authors
- Ambar Lukitaningsih
- Putri Dwi Cahyani
- Muhammad Irfan Latifuddin
Institutions
- University of Sarjanawiyata Tamansiswa (ID)
Publication Details
- Journal
- JEM17 Jurnal Ekonomi Manajemen
- Published
- 2024-11-29
- DOI
- https://doi.org/10.30996/jem17.v9i2.10925
- Primary Topic
- Customer Service Quality and Loyalty
- Type
- article
- Field-Weighted Citation Impact
- 0.00