33 The future of teaming: enhancing patient & workforce outcomes through a team performance framework

<h3>Description</h3> As healthcare continues to evolve, so does the need to design, activate, and nurture a team-based culture. Literature suggests that workplaces are moving towards greater collaboration, reduced hierarchy, and situational leadership. The leadership team at the Ohio State University Wexner Medical Center’s (OSUWMC) University Hospital has undergone a transformational journey and has used a Team Performance and Execution framework to enhance patient and team member outcomes. This framework uses published literature, open-access content, and a pragmatic approach to coaching to improve team domains of: trust, conflict, commitment, accountability, and results. This model can be easily adopted by others as part of their cultural transformation strategy. Within this Team Performance &amp; Execution Program, this team uses the Team Performance Model for team development and the Clarify-Explore-Commit coaching framework. The effectiveness of the model is comprehensively evaluated through the hospital’s balanced scorecard and has shown encouraging results in all scorecard dimensions (Talent &amp; Culture, Quality/Safety, Operations). It can easily be adopted by others as part of their cultural transformation strategy.