Risk analysis of technology adoption in higher educational institutions via best-worst method

In any new technology in the traditional education system, risks are always associated with it.When left unattended, these risks may pose misuse of technology, if not cause overall inefficiency.Therefore, stakeholders of higher education institutions strive to ensure that risks are well addressed across the entire process of technology adoption from pre-setting to its operational stage.To aid in the analysis, this paper presents a Multi-Criteria Decision-Making (MCDM) approach through the Best-Worst Method (BWM) in analysing the risks involved in technology adoption among higher educational institutions.A case study is performed to attain this objective.Results showed that risks under the pre-setting stage are prioritised over other risks involved in technology adoption.Such results reflect the real-life situation in technology adoption, which puts the most emphasis on preparing the sendoff of a technology prior to its actual implementation.