Patient complaints are not common in emergency medical services: A mixed methods study
The number of complaints was very low. A considerable portion of the complaints related to paramedics' behavior and patient treatment. Respecting and actively listening to patients may further decrease these complaints. No administrative caveats to paramedics were observed in our data.
Authors
- Tuukka Puolakka (ORCID: https://orcid.org/0000-0002-3748-1202)
- Paulus Torkki (ORCID: https://orcid.org/0000-0002-1127-4205)
- Jouni Kurola
- Sonja Mehtonen
Institutions
- University of Helsinki (FI)
- University of Eastern Finland (FI)
- Helsinki University Hospital (FI)
- Hospital District of Helsinki and Uusimaa (FI)
Publication Details
- Journal
- International Emergency Nursing
- Published
- 2024-12-01
- DOI
- https://doi.org/10.1016/j.ienj.2024.101552
- Citations
- 2
- Primary Topic
- Medical Malpractice and Liability Issues
- Type
- article
- Field-Weighted Citation Impact
- 1.88
Funders
- Suomen Kulttuurirahasto
- Etelä-Savon Rahasto