A Study Evaluating the Problems and Challenges Faced by the Employees of the Indian Telecom Industry

The nation's economic expansion, connectivity, and digital transformation are all greatly aided by the telecom sector in India. However, workers in this industry frequently face difficulties including fierce competition, interruptions from technology, changes in regulations, and unstable employment. Despite these challenges, the sector is nevertheless vital to India's society, trade, and communication growth. This research paper was conducted with the focus on evaluating the problems and challenges faced by the employees of the Indian Telecom Industry. Text mining technique using the qualitative tool NVIVO 12 has been used in the current study. It is was found that the most important challenges faced by the employees of the Indian Telecom Industry are High workload, Intense competition among companies, Technological advancements, Network congestion, Poor infrastructure, Security concerns and Work-life balance. Whereas, minor challenges faced by the employees of the Indian Telecom Industry are Gender discrimination, Limited career growth, Language barriers, Increasing Customer expectations, and Rapid changes in consumer preferences