A Study on Evaluating Challenges Faced by Commuters Towards Usage of Best Bus E-portal

One of Mumbai's most important public utilities, BEST (Brihanmumbai Electric Supplies and Transport), offers vital services including bus transportation and electrical supplies throughout the city. It is an essential part of the city's infrastructure and runs a sizable fleet of environmentally efficient buses. With features including bill payment, real-time bus monitoring, and route information, E-Portals for BEST give users access to online services for both electricity and bus transportation. These platforms seek to increase consumer convenience and expedite service delivery. The purpose of the study is to evaluate the challenges faced by commuters towards usage of BEST Bus e-portals. The technique used in the study is one sample t-test. The findings of the study indicated that User interface complexity, Frequent Technical Glitches, Lack of Real-Time Notification, Inconsistent Bus Location, Updates, Compatibility Issues with Devices, Insufficient Payment Options, Delayed Updates on Bus Routes, Inconsistent GPS Tracking, Complex Navigation for New User, Frequent App Updates Required, No Multi-Language Support are high problems faced by the commuters.