CATASTROPHIC FLOODING IN PAHANG, MALAYSIA: WHAT WENT WRONG WITH THE FLOOD RESPONSE?

This study aims to critically analyse the flood response in Pahang, Malaysia, focusing on identifying the issues and challenges from the perspectives of responsible agencies. Using qualitative research methods, including face-to-face interviews with 30 officers from various emergency response agencies, the study adopted thematic analysis to identify key issues. Findings indicated significant challenges, such as acute manpower shortages, severe deficiencies in logistical assets, substantial communication barriers, and coordination problems between agencies. The study underscored the need for improved resource allocation, enhanced communication technologies, better logistical planning, and stronger inter-agency cooperation to enhance flood response efficiency and effectiveness. Recommendations include adopting more robust communication technologies, comprehensive logistical asset management, proactive federal support, and a thorough overhaul of current emergency response protocols. This research highlights the urgent need for a more resilient and efficient disaster management framework to mitigate the impact of future floods.