THE IMPACT OF COMPASSIONATE CARE ON PATIENT SATISFACTION WITH THE CARE PROVIDED

Background: Assessment of quality of nursing care and patient satisfaction is limited, lacking appropriate assessment tools and patient-centered care programs that prioritize dedication in care. This study aimed to address this gap by exploring factors associated with patient satisfaction with quality of nursing care and compassionate care. Objectives: This study investigated the relationship between quality of nursing care, compassionate care, and patient satisfaction. It identifies key factors that contribute to patient satisfaction, allowing nursing managers to develop a targeted model that enhances the quality of care and improves the patient experience. Research Subjects: The study involved 266 patients hospitalized for a minimum of 72 hours at hospital in Vietnam, selected from the General Internal Medicine and General Surgery departments. Research Results: Overall patient satisfaction ratings for nursing care, quality of nursing care, and compassionate care were positive, with mean scores of 3.54 ± 0.69, 3.46 ± 0.86, and 3.54 ± 0.67, respectively. A strong positive correlation was found between patient satisfaction and both the quality of nursing care (r=0.845) and compassionate care (r=0.777). The analysis shows that 72.9% of the variation in patient satisfaction can be explained by factors of quality of care such as Medical-technical competence, Identity-oriented approach, Physical-technical conditions. Compassionate care explained 61.7% of the variance in satisfaction, with meaningful connections between Patient expectation and Capable practitioner being key factors. Mediation analysis showed that quality of nursing care had a significant indirect effect on patient satisfaction through compassionate care. Conclusion: Research highlights the importance of maintaining quality of nursing care and incorporating compassionate care attributes to enhance patient satisfaction. Healthcare organizations should focus on improvement quality of nursing care and foster a culture of compassionate care to optimize patient experiences and outcomes.