Developing a culturally-responsive training program: Workplace violence against physicians in Türkiye

Workplace violence against physicians is a critical issue in Türkiye, requiring comprehensive strategies for prevention and management. This paper outlines the development of a culturally-responsive training program aimed at equipping Turkish physicians with the skills and knowledge needed to effectively address workplace violence. The program is built on the findings from semi-structured interviews with Turkish physicians, a national survey of 136 healthcare workers, historical analysis of workplace violence against physicians in Turkish online newspaper archives, and a workshop with practicing physicians, medical professors, communication experts, and patients. The training program integrates cultural sensitivity and empirical evidence to create a robust framework for mitigating violence in healthcare settings. The training consists of 16 interactive units, each focusing on different aspects of workplace violence and its management specific to Turkish hospital settings. They incorporate real-life scenarios, practical suggestions, and legislative guidelines on effectively managing and mitigating violence. By simulating actual situations, the modules provide hands-on experience and practical knowledge. A crucial aspect of the training is its culturally-responsive approach, which addresses the unique cultural dynamics and sensitivities within Turkish healthcare environments. This program ensures that Turkish physicians can perform their duties without fear of violence while respecting and understanding the cultural values and dynamics of Turkish society. This culturally-responsive dimension is key to creating an effective and impactful training program that enhances the safety and well-being of healthcare professionals in Türkiye.