Next-Gen Patient Support: AI Chatbots in Healthcare

Integrating Healthcare with Artificial Intelligence (AI) has laid the foundation for innovative solutions that improve patient support and care efficiency. With smart chats and healing conversations, AI chatbots are revolutionizing patient care and engagement to improve health outcomes. From transforming queries to care, virtual health assistants are changing the Healthcare industry in an unimaginable way. AI chatbots are bridging the gap to better patient care and are now seen as the next-generation health system for better patient health. With the healthcare industry facing shortages concerning healthcare professionals, rising demand for health services, and financial pressures, artificial intelligence-based chatbots can contribute to better patient health outcomes and save time. Chatbots that use natural language processing (NLP) can help reduce the average time spent to reduce healthcare costs by 20%, according to a study by the IBM Institute for Business Value study [1]. This paper will review various AI-based chatbots available in the market, exploring their use cases, as well as their benefits and limitations.