Digital Transformation in Healthcare: A Case Study of the University of Ghana Medical Centre with a Particular Focus on SECTRA PACS

The University of Ghana Medical Centre LTD (UGMC) is a state-of-the-art facility that provides world-class quaternary health care, training, and research in Ghana and beyond. Located in Legon, Accra, UGMC epitomizes Ghanaian hospitality with a strong focus on customer service. Since its opening in 2018, UGMC has operated as a fully paperless facility, with all patient records generated, stored, and maintained digitally. This study aimed to explore digital transformation in healthcare using UGMC as a case study, particularly focusing on advancements made with SECTRA PACS amidst economic, legal, and ethical challenges. A multiple-case study design was used to explore how UGMC has been transformed digitally. The findings suggest that digital transformation is changing the face of the healthcare sector. This change should drive organizations to operate, grow, and innovate business models in healthcare and outline policies through ascertained digital advances while addressing legal, economic, and ethical considerations for successful healthcare digital transformations.