Assessment of Endoscopic Retrograde Cholangio-Pancreatogram Patient Journey

Background: Endoscopic retrograde cholangio-pancreatogram (ERCP) is a treatment which enables care providers to look into the tubes that carry bile from the liver into the bowel. Information regarding the pancreatic and bile ducts is provided by the technique, which can be either therapeutic or diagnostic (Mitra et al., 2012).this study was aimed : to Assessing the process / procedure of ERCP patient journey. Descriptive research design. Setting: the study was Alexandria University. Subjects: the data were collected from50 patients who was undergoing ERCP procedure. The tool: Gemba walk, and process map were used. Results: finding of the current study represented that more than three quarters of ERCP patient time was wasted (78.03%) waiting time. Conclusion: patient was undergoing ERCP spent waiting time more than three quarters of procedure time. Recommendations: developing a clear policy and procedure for ERCP, providing training for healthcare providers about ERCP, increase healthcare providers awareness about importance of patient satisfaction and quality of service.