Empowering Care Teams: Redefining Message Management to Enhance Care Delivery and Alleviate Oncologist Burnout
High utilization of SM generates additional workload for oncologists that could mostly be appropriately managed by alternate providers. The magnitude of unreimbursed medical care provided via SM and the use of SM for emergent medical situations creates an urgent need for new practice models. An alternative architecture for triaging, managing, and billing SM could reduce costs and oncologist burnout.
Authors
- Elad Neeman (ORCID: https://orcid.org/0000-0002-3133-0956)
- Hongxin Sun
- Ali Duffens
- Raymond Liu (ORCID: https://orcid.org/0000-0002-4667-9632)
- Deepika Kumar
- Brandon Anderson (ORCID: https://orcid.org/0000-0001-6502-9216)
- Mary Reed (ORCID: https://orcid.org/0000-0002-9986-9499)
- Dinesh Kotak (ORCID: https://orcid.org/0000-0003-2837-1455)
- Michael H. Lee (ORCID: https://orcid.org/0000-0003-2429-3402)
- Liisa Lyon
Institutions
- Kaiser Permanente (US)
- Woodland Hills Medical Center (US)
- Kaiser Permanente Sacramento Medical Center (US)
- Kaiser Permanente San Francisco Medical Center (US)
- Kaiser Permanente San Rafael Medical Center (US)
- Colorado Permanente Medical Group (US)
Publication Details
- Journal
- Journal of the National Comprehensive Cancer Network
- Published
- 2024-11-27
- DOI
- https://doi.org/10.6004/jnccn.2024.7055
- Citations
- 3
- Primary Topic
- Mobile Health and mHealth Applications
- Type
- article
- Field-Weighted Citation Impact
- 2.55