Innover en facilitant l'appropriation critique des technologies par le design thinking : le cas de PRISME, laboratoire d'innovation numérique du Musée des beaux-arts de Montréal

This article explores the evolution of management models in museums, focusing on the adoption of design thinking as a method for managing innovation in the digital age. It examines the PRISME digital innovation laboratory at the Montreal Museum of Fine Arts through a qualitative investigation, including interviews and observations. The study identifies tensions between design thinking principles and traditional museum organizational values, while highlighting the contributions of this approach to organizational culture, such as collaboration, risk tolerance and learning by doing. The design thinking approach, which takes place over a long period of time (several months with the same participants), is appreciated for its ability to encourage critical reflection on the impact of projects before they are carried out. The article invites us to consider design thinking as a tool for critical appropriation of technologies, especially in the current context of socio-ecological crisis.