Revealing administrative staff roles in primary care during the COVID-19 pandemic: a qualitative study of family physicians’ perspectives
Existing pandemic plans do not account for increased administrative roles taken on by primary care administrative staff. Pandemic plans must include guidance for the roles taken on by primary care administrative staff, such as clinical tasks, as they will continue to play an important role in pandemic recovery. Supporting administrative staff would enhance primary care providers' ability to manage care during pandemics, facilitate resilience, and decrease provider and administrative burnout.
Authors
- Julia Lukewich (ORCID: https://orcid.org/0000-0001-5294-241X)
- Richard Buote (ORCID: https://orcid.org/0000-0001-7981-7854)
- Dana Ryan (ORCID: https://orcid.org/0000-0001-7949-8849)
- Abraham Munene (ORCID: https://orcid.org/0000-0001-9546-3574)
- Shannon L. Sibbald (ORCID: https://orcid.org/0000-0002-4328-6489)
- Maria Mathews (ORCID: https://orcid.org/0000-0002-5174-104X)
- Lindsay Hedden (ORCID: https://orcid.org/0000-0001-9552-1324)
- Emily Gard Marshall (ORCID: https://orcid.org/0000-0001-8327-0329)
- Judith Belle Brown
- Lauren Moritz
- Sarah Spencer (ORCID: https://orcid.org/0000-0003-2872-5575)
Institutions
- Western University (CA)
- Dalhousie University (CA)
- Memorial University of Newfoundland (CA)
- Simon Fraser University (CA)
Publication Details
- Journal
- Frontiers in Health Services
- Published
- 2024-11-26
- DOI
- https://doi.org/10.3389/frhs.2024.1471236
- Citations
- 1
- Primary Topic
- COVID-19 and healthcare impacts
- Type
- article
- Field-Weighted Citation Impact
- 0.28