A hybrid linear Diophantine fuzzy group decision approach for enterprise digital transformation maturity evaluation

Purpose The main goal of this paper is to present a synthetic multiple criteria group decision-making (MCGDM) methodology for assessing the enterprise digital maturity with linear Diophantine fuzzy (LDF) setting. Design/methodology/approach This paper utilizes the presented LDF generalized Dombi operator to aggregate assessment information of experts. The developed combined weight model through merging the rank sum (RS) model and symmetry point of criterion (SPC) method is used to ascertain the comprehensive importance of criterion. The evaluation based on distance from average solution (EDAS) approach based upon regret theory (RT) is presented to achieve the sorting of candidate enterprises. Findings Firstly, the proposed method has strong stability. Secondly, the proposed method takes into consideration the psychological behavior of experts during the decision-making process which further enhances the rationality of the decision results. Finally, the proposed method integrates expert and criterion weight determination models which provides a practical evaluation framework for assessing the digital maturity of enterprises. The research outcomes confirm that the proposed approach fails to resolve the decision problems with unknown weight information flexibly, but also reflect the psychological behavior of expert in decision process. The presented weight approach also provides a rational algorithm to ascertain the weight more accurate. Originality/value A composite LDF group decision-making approach is presented by aggregating the proposed generalized Dombi operator, combined weight model and the EDAS model, which make the outcome more reasonable. Sensitivity analysis and comparison study are conducted to reflect the superiority of the proposed approach.