Investigation of users’ opinions, perceptions and attitudes towards the use of artificial intelligence in online learning environments

The impact and importance of AI are being increasingly recognised, although there are still uncertainties regarding its innovative potential. These same uncertainties and effects are also evident in educational contexts. In this study, teacher, student and parents’ opinions, perceptions and attitudes towards the use of AI in online education were examined through a systematic review of the literature on AI applications in online learning environments. Quantitative data on AI studies in education, the role of AI in education and teacher, student and parents’ opinions, perceptions and attitudes towards AI were compiled. The study outcomes present an overview of AI’s role in education and offer recommendations for researchers in this field. In line with the findings, the role of AI in education is divided into six categories, namely ‘chatbot, content, learning assistant, learning incentive, measurement and evaluation, and early warning system’. The study’s results indicate that students hold favourable opinions towards AI applications, particularly in relation to chatbots, adaptive learning techniques and automatic assessment methods. They appreciate the support, friendship and easy use of chatbots. Students perceive AI as a tool that enhances learning experiences, increases motivation and engagement, and improves learning outcomes.