Enhancing technological sustainability in academia: leveraging ChatGPT for teaching, learning and evaluation

Purpose This study aims to investigate the evolving role and impact of ChatGPT in higher education. It seeks to understand the applications, benefits and challenges associated with ChatGPT, focusing on its potential to enhance teaching, learning and assessment while addressing ethical considerations in the educational context. Design/methodology/approach Using a comprehensive literature review approach, this study systematically examined 29 existing studies and scholarly works related to ChatGPT in higher education. Synthesizing these findings offers a multifaceted view of the subject, encompassing applications, advantages, limitations and ethical implications. Findings The study indicates that ChatGPT can have a significant impact on personalized learning, lesson planning, providing feedback, creating study materials, generating quizzes and exam questions, supporting language learning, offering virtual teaching assistance, tutoring and fostering critical thinking. However, it also sheds light on the ethical issues and challenges associated with its use, including privacy and data protection, transparency and alignment with educational principles. Practical implications This study underscores the practical applications of ChatGPT in higher education, offering insights that can significantly enhance teaching, learning and assessment practices. By leveraging ChatGPT, institutions can personalize learning experiences and provide tailored feedback and streamlined assessment processes, thereby improving student engagement and understanding. In addition, the integration of ChatGPT as a virtual teaching assistant can enhance teaching effectiveness and efficiency by supporting classroom activities, providing additional resources and answering students’ questions in real-time. Originality/value The originality of this study lies in its comprehensive exploration of ChatGPT’s applications in higher education, offering a balanced perspective on opportunities and ethical considerations. By providing valuable insights, it equips educators and institutions with a deeper understanding of the ChatGPT’s potential and challenges in the educational landscape.