Supporting patients to use online services in general practice: focused ethnographic case study
At present patient use of online services is supported by digital facilitation that is primarily delivered by reception staff. Supporting patients to use online services requires review of how many services are provided and what for, and consideration for the time and effort needed to support patients to use them.
Authors
- Christine Marriott (ORCID: https://orcid.org/0000-0002-8450-6222)
- Bethan Treadgold (ORCID: https://orcid.org/0000-0002-0255-7422)
- Helen Atherton (ORCID: https://orcid.org/0000-0002-7072-1925)
- Rachel Winder (ORCID: https://orcid.org/0000-0002-9926-1280)
- Jennifer Newbould (ORCID: https://orcid.org/0000-0002-2602-6984)
- Emma Pitchforth (ORCID: https://orcid.org/0000-0001-9055-9331)
- John Campbell (ORCID: https://orcid.org/0000-0002-6752-3493)
- Stephanie Stockwell (ORCID: https://orcid.org/0000-0001-7828-3758)
- Carol Bryce (ORCID: https://orcid.org/0000-0003-1484-9032)
- Laura Sheard (ORCID: https://orcid.org/0000-0002-9241-8361)
Institutions
- University of Exeter (GB)
- University of Warwick (GB)
- Exeter Primary Care (GB)
- NIHR Southampton Biomedical Research Centre (GB)
- Peninsula Research (US)
- RAND Europe (GB)
- NIHR Exeter Clinical Research Facility (GB)
- University of Southampton (GB)
- NIHR Applied Research Collaboration South West Peninsula (GB)
- University of York (GB)
Publication Details
- Journal
- British Journal of General Practice
- Published
- 2024-11-21
- DOI
- https://doi.org/10.3399/bjgp.2024.0137
- Citations
- 4
- Primary Topic
- Healthcare Systems and Technology
- Type
- article
- Field-Weighted Citation Impact
- 2.70
Funders
- National Institute for Health and Care Research
- Department of Health and Social Care
- Health Services and Delivery Research Programme