Pemodelan K-Nearest Neighbor Untuk Identifikasi Pola Kepuasan Mahasiswa Terhadap Pelayanan Kampus (Studi Kasus : STMIK Kaputama)

This research focuses on using the K-Nearest Neighbor (KNN) algorithm to model student satisfaction with campus services. The study finds that the quality of the dataset strongly influences the accuracy of the KNN classification results. Factors such as data cleanliness, balanced class distribution, and sufficient training data volume are highlighted as crucial for a successful model. The research also emphasizes the significance of proper feature selection in enhancing classification performance, suggesting that irrelevant features can introduce noise and decrease model accuracy. The model was evaluated using a dataset of 1032 data points and K=5, achieving an accuracy of 93.72%. While the model performed well for certain classes such as "Very Good" and "None", challenges were encountered in classifying the "Fair" and "Deficient" classes. The study concludes that KNN is effective in identifying student satisfaction patterns but highlights the need for improvements in accurately classifying these challenging classes. Ultimately, the research underscores the importance of data quality and feature selection in enhancing the performance of classification models for student satisfaction analysis.