Effects of Presenting Multiple Types of AI Explanations for Visual Task

Explainable AI (XAI) has been developed to make AI understandable to humans by providing explanations of its outputs. However, multiple types of AI explanations displayed on a screen could distort users’ trust in AI and their decision to rely on it. This could lead to poor task performance. In this study, we experimentally investigated the influence of AI explanations on trust and acceptance of AI results using a visual task. As a result, we found that participants increased their trust and acceptance of AI results with multiple types of explanations even though this did not improve task performance. These results, showing over-trust and over-reliance in human-agent interaction, were discussed along with cognitive load and cognitive bias caused by XAI.