Diabetes Self-Management Smartphone Application: Patient Satisfaction Survey for Rightest app Using the Short Version User Experience Questionnaire (UEQ-S) : A Single Center Pilot Study

Abstract Background The ability of people with type 1 diabetes mellitus (T1DM) to improve glycemic control depends on their ability to interpret and act on blood glucose results. We investigated applicants satisfaction when switching to blood glucose meters (BGMs) featuring rightest app via Bluetooth using their smartphones. Objective This study aimed to assess the feasibility of the app (rightest) and the participants satisfaction after using the app in 3 months interval by using UEQ -S score. Methods This is an observational study, conducted at the Pediatric and Adolescent Diabetes Unit, Children’s Hospital, Faculty of Medicine, Ain Shams University (PADU), on participants with T1DM(13-18 years old). The recruited participants (n = 20) with T1DM started using the “Rightest” app for 3 months. UEQ-S was used at the end of the study to asses the participants satisfaction. It consists of the two dimensions pragmatic quality (item 1–4) and hedonic quality (item 5–8). Each item is measured on a 7-point Likert scale with two opposite meanings ranging. Results 20 participants with T1DM, following up at PADU, used BGM with rightest app for 3 months. UEQ-S results revealed pragmatic total score (1.425) was above average while the hedonic total score was good(1.250) and the overall score was good(1.338) where -3 indicates extremely bad score while +3 indicates extremely good score. This indicates that they showed overall good satisfaction for mobile app using UEQ-S score. Conclusion This study demonstrated that switching to BGMs with mobile app showed good satisfaction after 3 month interval.