AI Chatbots in the Office: Unveiling the Social Impacts on Future Workplace Harmony

Despite the growing integration of AI chatbots in various industries, their social implications remain underexplored. This research provides an in-depth focus into how Generative AI (GenAI) Chatbots influence workplace dynamics, employee interactions, and the overall harmony of future work environments, from the lens of social sustainability. Through systematic literature review across various sampled case studies from business and technology industries, findings suggest that while AI chatbots contribute to operational efficiency, their impact on social interactions and employee perceptions are complex. Though GenAI chatbots can enhance both productivity and streamline tasks, it potentially creates a sense of detachment among employees. The paper underscores the need for a balanced approach to integrating GenAI chatbots, recommending different modes of transparent communication, employee training, and regular assessments of their social impact. This research contributes to the broader understanding of Generative AI's role in workplace harmony.