Evaluation of Intention to Use Mobile Payment for Smart Economy
Smart economy through mobile payment can support a sustainable economy with efficiency and productivity. Studies on consumer behavior in using mobile payment are part of support for the smart economy. The aim of this research is to examine the impact of social influence, perceived ease of use and perceived security on intention to use mobile payment. In studying consumer behavior on mobile payment, a survey method was used for bank customers. Data from respondents was collected using a quantitative questionnaire. Data is tabulated, screened and processed using SmartPLS. The analysis was carried out in line with the research hypothesis design, using a path analysis approach. The test results show that all factors can support consumers' intention to use e mobile payment. Social influence can influence the intention to use mobile payment with the mediation of perceived security and perceived ease of use. It is concluded that smart economy in mobile payment can occur through indirect social influence support. The behavior that needs to be considered to support efforts to use mobile payment is the perceived security and ease of using mobile payment.
Authors
- Leni Susanti
- Karen Etania Saputra (ORCID: https://orcid.org/0000-0003-3016-9002)
- Mila Andria Savitri
- Clarissa Angela Viany
- Siti Hajar Mohamad
Institutions
- Management and Science University (MY)
- Binus University (ID)
Publication Details
- Published
- 2024-09-04
- DOI
- https://doi.org/10.1109/iciss62896.2024.10751572
- Citations
- 1
- Primary Topic
- Technology Adoption and User Behaviour
- Type
- article
- Field-Weighted Citation Impact
- 1.05
Funders
- Binus University