Team Management Development Through Gamification Method

Team management is essential to achieve common goals. Although it sounds important, many organisations do not have appropriate framework to support developing an effective teamwork. As a result, organisations face high dissatisfactions, poor quality of work and high turnover. The article takes a case study of Spectrum Radio-Frequency Monitoring (SRFM) department, Ministry of Communication and Information, Pangkal Pinang, Riau. The SRFM has around 25 staff (divided into 6 task forces) are provided around 104 tasks to complete annually. There was no proper task management structure is found to manage those tasks. The stress level amongst staffs is quite along with dissatisfactions and high turnover. The article proposes improving collaboration mechanism by using MDA (gamification) method. The gamification is selected due to its popularity in promoting motivation and morale of staff in business. The outcome is expected to provide effective teamwork to reach common goals.