Understanding older adults’ acceptance of Chatbots in healthcare delivery: an extended UTAUT model
The behavioral intentions of older adults with low experience are more strongly influenced by social influences and effort expectancy. Furthermore, healthcare providers, designers, and policymakers should emphasize the impact of facilitating conditions, self-actualization needs, and perceived physical conditions on chatbot applications among older adults.
Authors
- Shulan Yu (ORCID: https://orcid.org/0000-0003-0368-157X)
- T S Chen
Institutions
- Nanjing Forestry University (CN)
Publication Details
- Journal
- Frontiers in Public Health
- Published
- 2024-11-19
- DOI
- https://doi.org/10.3389/fpubh.2024.1435329
- Citations
- 19
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 6.60
Funders
- Nanjing Forestry University