A Critical Review: "Unlocking Digital Prosperity and Sustainable Development Through Digital Banking Services”

Objective: Empirical evidence indicates that in most emerging nations, including Sri Lanka, the use of digital banking services is not up to the level expected. The aim of this review is to critically evaluate the existing literature to identify gaps in body knowledge that might prompt future research by integrating the most significant variable impacting the utilization of digital banking services. Method: The effort has been completed by referring to previous studies. 135 articles from databases like Google Scholar and JSTOR were reviewed to find the most relevant literature that supports this review. Result and discussion: The review reveals inconsistencies in the literature, necessitating new research incorporating factors such as perceived usefulness, perceived ease of use, perceived security, knowledge, rewards, and moderators like education and experience to identify effective solutions. Research implication: the findings of the study enrich the existing body of knowledge by providing a multi-dimensional approach to using digital banking services, especially the incorporation of moderators, which may produce better insights into explaining user behavior. Originality and value: The paper examines the variables affecting the use of digital banking services in developing nations, particularly within the Sri Lankan context, where distinct obstacles such as perceptive hurdles, inadequate digital literacy, and infrastructural gaps are present. The growing utilization of digital banking services may influence nations' sustainable development goals; hence, governments and banks should collaborate to promote financial inclusion and foster sustainable economic growth.