Examination of the Impact of System Quality, Information Quality, and Service Quality on Net Benefits through User Satisfaction in the Performance of State Civil Apparatus in the Malang District Government

Information technology investment is currently occurring rapidly and has become a necessity in an organization, both in the business environment and in the government environment. The various characteristics of information systems created with all their advantages and disadvantages have become an arena for competition in terms of innovation to show the superiority of the organization. The Civil Servant Performance Information System is the management and procedures for collecting, processing, analyzing, presenting, utilizing, and documenting civil servant performance data in an integrated manner. The net benefits of an information system are influenced by system quality, information quality, service quality, and user satisfaction. This research aims to analyze the influence of system quality, information quality, and service quality on net benefits through user satisfaction in the Malang Regency Government. This research is quantitative research with a saturated sampling method, so a sample of 72 respondents was obtained. The data analysis techniques used are descriptive analysis, classical assumption test, t-test, and path analysis. The research results concluded that system quality, information quality, and service quality have a significant effect on user satisfaction with civil servant performance information systems. User satisfaction also has a significant effect on the emergence of net benefits from the performance information system.