Navigating Inclusivity: Exploring Accessibility in Oslo’s Public Transport Mobile App

This study investigates the accessibility of the Ruter mobile app, a major digital platform provided by the public transport authority for Oslo and Akershus counties in Norway. By employing a combination of case study analysis, accessibility audits, and user experience testing, the research evaluates the app's compliance with WCAG and its overall usability for individuals with disabilities. Despite the inclusion of several accessibility features, the findings reveal significant areas for improvement, particularly in contrast handling, form field support, and logical sequencing. Feedback from a group of six participants highlights the necessity for continuous enhancement of the app design to ensure it is user-friendly and accessible. This research emphasizes the importance of universal design principles and suggests that with targeted enhancements, Ruter AS can significantly improve the inclusivity and accessibility of its digital platforms.